Shipping & Returns
Secure Delivery & Hassle-Free Returns
We ensure your jewelry arrives safely and offer flexible return options for your peace of mind.
Shipping Information
Domestic Shipping (United States)
All domestic orders are shipped via FedEx or UPS with full insurance and signature confirmation required. We do not ship to P.O. boxes for security reasons.
Free Standard Shipping:
Complimentary standard shipping (3-5 business days) on all orders over $500.
Expedited Options:
• Express (1-2 business days): $45
• Overnight: $65
• Saturday delivery: Additional $25
International Shipping
We ship worldwide via FedEx International with full insurance and tracking. Delivery times vary by destination, typically 7-14 business days.
Important Notes:
• Customs duties and taxes are customer responsibility
• Some countries have import restrictions on jewelry
• Additional documentation may be required
• Shipping costs calculated at checkout
Contact us before ordering if you have questions about international shipping to your location.
Shipping Rates
| Order Value | Standard (3-5 days) | Express (1-2 days) | Overnight |
|---|---|---|---|
| Under $500 | $25 | $45 | $65 |
| $500 - $2,499 | FREE | $45 | $65 |
| $2,500 - $9,999 | FREE | $35 | $55 |
| $10,000+ | FREE | FREE | $35 |
Processing Time
In-Stock Items
Most in-stock items ship within 1-2 business days. Orders placed before 2:00 PM EST on business days typically ship the same day.
During peak seasons (holidays, Valentine's Day, etc.), processing may take an additional 1-2 business days.
Custom & Made-to-Order Items
Custom pieces and made-to-order items require 4-8 weeks for completion, depending on complexity and current production schedule.
We'll provide a detailed timeline during the ordering process and keep you updated on progress throughout production.
Return Policy
We want you to be completely satisfied with your purchase
30-Day Return Window
You may return most items within 30 days of delivery for a full refund, provided they are in their original condition. Items must be unworn, undamaged, and returned with all original packaging, certificates, and documentation.
Items Eligible for Return
• Ready-to-ship jewelry in original condition
• Items that don't fit (free size exchange available)
• Items damaged during shipping
• Items significantly different from description
Items NOT Eligible for Return
• Custom and personalized jewelry
• Engraved items (unless due to our error)
• Items worn or damaged by customer
• Items returned after 30 days
• Earrings (for hygiene reasons)
How to Return an Item
Step-by-Step Process
1. Contact Us: Email support@jewelryatelier.com or call (555) 123-4569 within 30 days of delivery.
2. Receive Authorization: We'll provide a Return Authorization (RA) number and prepaid shipping label.
3. Package Securely: Use original packaging when possible. Include all certificates and documentation.
4. Ship Insured: Use our prepaid label or ship via insured carrier with tracking.
5. Receive Refund: Processed within 3-5 business days of receiving your return.
Important Return Guidelines
• All returns must be authorized before shipping
• Items must be returned in original condition
• We recommend insured shipping with tracking
• Customer is responsible for return shipping costs unless item is defective
• Refunds processed to original payment method
• Custom items may be subject to restocking fee
Exchanges
Size Exchanges
We offer free size exchanges within 30 days for rings, bracelets, and necklaces. The item must be in its original condition and the new size must be in stock.
If the new size requires additional materials or work, you'll be charged the difference. If it requires less material, we'll refund the difference.
Style Exchanges
Style exchanges are handled as returns and new purchases. You'll receive a full refund for the returned item and can place a new order for your preferred style.
This ensures you get exactly what you want while maintaining our quality standards and inventory accuracy.
Damaged or Defective Items
Our Quality Guarantee
Every piece is carefully inspected before shipping. However, if you receive a damaged or defective item, we'll make it right immediately.
Shipping Damage
If your item arrives damaged, contact us immediately with photos of the damage and packaging. We'll arrange for immediate replacement or repair at no cost to you.
Manufacturing Defects
Items with manufacturing defects are covered under our lifetime warranty. We'll repair or replace the item at no charge, including shipping both ways.
Contact Information
Questions about shipping or returns?
Our customer service team is here to help with any questions about your order, shipping, or returns.
Customer Service: support@jewelryatelier.com
Phone: (555) 123-4569
Hours: Monday-Friday 9AM-6PM EST, Saturday 10AM-4PM EST